Rio Grande Urgent Care

My visits to Rio Grande Urgent Care are essential to myself, my family and friends and neighbors. I've scheduled to be seen as a regular patient and dropped in as an urgent care patient. I love that they are located in the neighborhood and we can be seen quickly, no hours of waiting. Staff are friendly and helpful and assuring. It often takes less time than a scheduled doctor's visit. We are just down the road and when my husband fell and his broke ribs, it was a no brainer. We were able to get x rays, a wrap and the medications he needed the rest was recovery. Rio Grande Urgent Care has become our first choice for family emergency care and a great option as primary care. It's the place to go when you don't require a hospital. I recommend their health care services and feel good knowing they're right around the corner.

While I appreciate the care overall, the wait time was awful. I was very much distressed during my visit because I had a very painful, time sensitive issue I felt was very easy to resolve, but I was in the waiting room forever. Logically, it is understandable they needed to have me fill out at least SOME paperwork first, but I believe some of it could have been done later with no consequence after my identity and insurance was collected. The people were kind and seemed genuinely sympathetic, however. They resolved my issue and sent me home with many materials, and were helpful during my visit. Multiple people were in the room while treating me, and I believe one person was a med student. One small quip is that no one introduced themselves to me; I would have preferred a quick "Hello, I am {name} and I will be one of your nurses today," while they gathered materials, but I appreciate the fact that they were treating the situation with urgency and may have forgotten. Overall, the vibe of the place was kind, but too casual for my preference. The 3 star review is entirely because of the wait time. I put extra information in for anyone who has a less time-sensitive matter and wishes to know what the environment is like, but I could not afford to be picky even if it is not the flavor of professionalism I expected. I am very thankful they treated me, but the wait time needs to be improved for more serious emergencies. Edit: I am irritated by my reply. I wrote a nuanced review and complimented this business to the best of my ability, but I will not lie about the quality of my service. The ER or another urgent care would be better than this one, especially considering how they treat customers who have any complaints. It is incredibly rude to be a keyboard warrior on your business reviews, and makes the clinic seem much more unprofessional than I initially thought.

I went to Rio Grande Urgent care yesterday. The nurse that took my vitals was just wonderful. She was so very kind and being sick I really did appreciate it very much. I'm very sorry I don't remember her name but I hope she is found and thanked. The medicine I was given had the perfect effect because I am feeling so much better today and am back to feeling merry about Christmas. Thank you everyone so much!! I have been to Rio Grande a few times and have always found everyone extremely kind. I was seen quickly and the doctors were great.

Such an ill-organized and unprofessional office. I’ve called 4 times to remind them to send over a referral to a specialist. On Mon 12/18 I called AGAIN to ask if they had faxed over the referral, the receptionist said she would do it immediately. Today, 12/20 Wed, I called the specialist and guess what! They still haven’t faxed it. Incompetent Disorganized Unprofessional